To Dear Customers:

3D Printer Orders to EU/US/AU countries will be processed as normally. Speical item, we have the shipping schedul on the product page.

3D Printer & Accessories,Filament normally will be shipped separately. So you might have 2-3 Packages(tracking number)! 

1. Printer Order from China, will be shipped via DHL/UPS/Fedex etc, normally 4-10 working days to reach you.

2. As there're many Shops and Commercial Establishments (in European and United States)were suspended. To ensure that your package is delivered properly, we recommend that you use a private address instead of a business address.

3. Covid-19 is a concern for peoples worldwide. Parcel delivery might be a little delay during this time. But our express service promise that they will deliver it asap at their best. thanks for understanding.

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Order Issuse ( ORDER HELP! )
Order Cancellation/Refund/Modified:  Email us at service@creality3d.cn
Tracking Update:
Fedex/UPS/DHL/Yodel/AU Post : Normally will updated within 2 days after shipment arranged.
China Post: Updated within 5 days after shipment arranged.

After-sale Help: Please reach us at: service@creality3d.cn, we will try best to reponse within 48 hours.